19myr Malaysia Platform Terms & Conditions

1Introduction & Acceptance of Terms

Welcome to 19myr, an online sports betting and casino platform operating under the domain name 19myr.best. This Terms & Conditions document ("Agreement") governs the relationship between you ("User", "Member", or "You") and 19myr ("Company", "Platform", or "We") in relation to the use of all services, products, content, and features provided through the platform 19myr.

By accessing, browsing, registering an account, or using any part of the platform 19myr, you expressly and unconditionally agree to be bound by all terms, conditions, policies, and guidelines contained in this document and any other supporting documents referenced herein, including our Privacy Policy and Responsible Gaming Policy.

If you do not agree with any part of these terms, you are required to stop using the platform 19myr immediately and close your account if one has been registered. Continued use of the platform following any amendment to the terms constitutes your acceptance of those changes.

2Membership Eligibility & Account Registration

To register for and use the services of 19myr, you must meet all of the following eligibility criteria at the time of registration and throughout your membership:

• Be at least 18 years on the date of registration. 19myr strictly prohibits the use of the platform by minors and reserves the right to request proof of age at any time.
• An individual with full legal capacity to enter into a binding agreement under Malaysian law.
• Not currently under a self-imposed or platform-imposed self-exclusion period 19myr.
• Not to represent or act on behalf of any third party when registering an account.
• Accessing the platform from a location where online betting and gaming activities are not expressly prohibited under applicable local law.

During the registration process, you are required to provide accurate, complete, and up-to-date information. 19myr reserves the right to verify the accuracy of any information provided at any time. Supplying false or misleading information may result in account termination and forfeiture of all accumulated balances and winnings.

Each individual is permitted to register only one account at 19myr. Multiple account registrations by the same individual — whether using different information, different devices, or any other method — are strictly prohibited and may result in all associated accounts being frozen.

3Account Management & Security

You are solely responsible for the security of your account 19myr your account, including your password and login credentials. Make sure your password is strong and is not shared with anyone — including family members and friends. 19myr will not be held responsible for any losses arising from unauthorised access resulting from your own negligence.

Account 19myr is for the personal use of the account holder only. You are not permitted to transfer, sell, or grant account access to any other party. You are solely responsible for all activity that takes place through your account.

If you suspect unauthorised access to your account, contact the support team 19myr immediately. We will take the appropriate steps to protect your account, including temporarily freezing it for investigation purposes.

4Deposits, Withdrawals & Payment Methods

19myr accepts deposits and processes withdrawals through approved payment methods, all of which are legitimate Malaysian payment options. Available methods include: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u (FPX), and CIMB Clicks (FPX). We do not accept payment methods from outside Malaysia.

• Minimum Deposit: RM 10 per deposit transaction.
• Deposit Processing Time: Deposits are credited to your account balance within seconds of a successful payment confirmation.
• Minimum Withdrawal: RM 20 per withdrawal request.
• Withdrawal Processing Time: Between 5 and 15 minutes for standard withdrawals. Withdrawals exceeding RM 5,000 may take up to 24 hours to process and may be subject to additional review.
• Withdrawals to Third-Party Accounts: Withdrawals are only permitted to an account or e-wallet registered in the same member's name. Withdrawals to third-party accounts are not permitted under any circumstances.

19myr reserves the right to request proof of identity and source of funds before processing withdrawals, particularly for large amounts or when suspicious account activity is detected. This is a standard anti-money laundering measure within the industry.

All deposits made to the account 19myr is intended for entertainment and betting purposes only. We do not accept any deposits that are suspected to originate from illegal sources or criminal activity.

5Bonuses, Promotions & Rewards Programme

19myr offers a wide range of bonuses and promotions from time to time, including a welcome bonus for new members, weekly cashback, free spins, accumulator bonuses, and a VIP programme with four tiers ranging from Bronze to Diamond. All bonuses and promotions are subject to the specific terms and conditions stated in each promotional offer.

General terms applicable to all bonuses at 19myr are as follows:

• Each member is entitled to claim each bonus once only, unless stated otherwise. Bonus abuse or any attempt to obtain bonuses through unauthorized means may result in bonus cancellation and account termination.
• Bonuses may not be withdrawn until the applicable wagering requirement has been met in full. Wagering requirements vary depending on the type of bonus.
• In cases where wagering requirements are not explicitly stated, a default wagering requirement of 10 times (10x) the bonus amount applies.
• Bonuses credited to your account have an expiry period. Any bonus left unused within the specified timeframe will be automatically forfeited without notice.
• 19myr reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.

A 100% welcome bonus of up to RM 100 is available to all new members making their first deposit. The bonus is automatically credited once the first deposit has been successfully processed and can be used on any eligible game on the platform. 19myr.

6Sports Betting — Rules & Conditions

19myr offers Sports Betting covering more than 30 international leagues and tournaments, including the Malaysia Super League, English Premier League (EPL), La Liga, UEFA Champions League, badminton, cricket, tennis, and esports. All sports bets are subject to the following general rules:

• Confirmed bets cannot be changed or cancelled, except through the Cash Out feature available on selected matches before the match ends.
• 19myr reserves the right to void or refund bets in the event of a technical error, incorrect odds, or a match that has been postponed or cancelled in accordance with league rules.
• If a match is postponed and resumed within 48 hours, all bets will remain valid. If the match is not resumed within that period, all bets will be voided and stakes returned.
• For matches ending in a draw, 1X2 bets selecting "draw" (X) will be deemed a winner. Asian Handicap bets do not include a draw option.
• In-play bets (placed during a live match) are final once confirmed and cannot be cancelled under any circumstances.

Any attempt to exploit live stream delays, odds errors, or automated software to place bets is prohibited and may result in the cancellation of all bets and account termination without a balance refund.

7Casino Games — General Rules

The casino section 19myr features a Live Casino with Bahasa Malaysia-speaking dealers, slots from world-class providers, table games, and progressive jackpots. All casino games at 19myr uses a Random Number Generator (RNG) system that has been verified by internationally accredited independent auditing bodies.

• The outcome of all casino games is final and cannot be contested or reversed once a round has concluded.
• In the event of a technical disruption during gameplay, 19myr will use server data to determine a fair outcome based on the state of the game at the time the interruption occurred.
• The minimum and maximum bet limits displayed on each table or slot game are final and must be observed. Bets exceeding the maximum limit will be automatically rejected.
• Progressive jackpot winnings are subject to verification by the technical team 19myr. Jackpot winnings exceeding RM 50,000 may require identity verification before payment is processed.
• The use of bots, automated scripts, or any third-party tools to assist in casino gameplay is strictly prohibited.

Demo mode is available for most slots at 19myr is intended for entertainment and practice purposes only. Any winnings accumulated in demo mode cannot be converted into real money.

8Responsible Gaming & Self-Protection

19myr fully committed to the principles of responsible gaming. We believe that online entertainment should remain a fun and controlled activity. To support this, we provide a range of self-management tools accessible directly from your account settings.

Tools available on the platform 19myr including daily, weekly, and monthly deposit limits; net loss limits per session or per time period; temporary break options ranging from one day to three months; and a full self-exclusion option that can be activated through our support team.

Individuals under the age of 18 are strictly prohibited from using the platform 19myr. If you suspect that a minor is using this platform, please contact us immediately. 19myr will take immediate action to investigate and close the relevant account if age verification fails.

For more information on support resources and how to get help with gambling-related issues in Malaysia, please visit the Responsible Gaming ours.

9Prohibited Conduct & Unauthorised Activities

All users 19myr required to comply with the standards of conduct set out below. The following activities are strictly prohibited and may result in account suspension or termination, voiding of winnings, and legal action where applicable:

• Registering multiple accounts under the same individual to claim bonuses or circumvent restrictions.
• Use of false identity information or another person's details during registration or identity verification.
• Money laundering or any unlawful financial activity conducted through the platform 19myr.
• Fraud, including exploiting technical errors or odds, using betting bots, or colluding with other players in certain games.
• Filing an unwarranted chargeback with a payment provider without first resolving the issue with the 19myr.
• Using a VPN or location-masking software to access the platform from a restricted region.
• Interference with platform operations, including cyberattacks, any form of technical exploitation, or attempts to access restricted areas of the platform.

19myr reserves the absolute right to investigate any activity suspected of violating these terms and to take appropriate action, including forfeiting all bonuses, winnings, and account balances obtained through such activity.

10Liability Limitations & Disclaimer

Platform 19myr provided "as is" without any express or implied warranties. While we make every effort to ensure the platform operates without interruption, we cannot guarantee that the service will always be free from technical errors, disruptions, or temporary outages.

19myr will not be liable for any direct, indirect, incidental, or consequential losses arising from the use of this platform, including but not limited to financial losses resulting from betting outcomes, technical disruptions during gameplay, or account data loss caused by the user's own negligence.

In cases where liability 19myr cannot be fully excluded by law, our maximum liability is limited to the total amount deposited by you in the 30 days preceding the event giving rise to the liability claim.

11Account Closure & Suspension

You may close your account 19myr your account at any time by contacting our support team. Before closing your account, please ensure all withdrawable balances have been requested first. Any balance remaining in the account after 90 days from the closure request date, following two unsuccessful attempts to contact the user, may be forfeited.

19myr reserves the right to suspend or close an account without prior notice under the following circumstances:

• Violation of any part of these Terms & Conditions.
• Fraud or suspected fraudulent activity.
• Upon request by the relevant legal authorities.
• Accounts that have been inactive for more than 12 consecutive months.
• Failure to verify your identity when requested by the 19myr.

Following account closure due to a breach of terms, 19myr reserves the right to decline future registration applications from the same individual.

12Amendments to Terms & Governing Law

19myr reserves the right to amend, update, or replace any part of these Terms & Conditions at any time at our sole discretion. Members will be notified of material changes via email or in-platform notification at least 7 days before the amendment takes effect, unless an immediate change is required for legal or security reasons.

By continuing to use the platform 19myr after the effective date of the amendment, you are deemed to have accepted and agreed to the updated terms. It is your responsibility to review this page periodically to ensure you are always aware of the latest version of our terms.

These Terms & Conditions are governed by and interpreted in accordance with the applicable laws of Malaysia. Any dispute arising in connection with this Agreement shall be resolved through our internal complaints resolution process 19myr first. If a dispute cannot be resolved internally, it will be referred to a mutually agreed alternative dispute resolution body.

For any enquiries regarding these Terms & Conditions, please contact our team at support@19myr.best.